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How Do I Keep My Profile In Good Standing?

Our goal is for you to do well on the platform, and we hope for a long and successful partnership. To ensure quality standards, we have three requiements to be an active Cleaning Professional in good standing. 

i. Cancellations

Cancellations upset clients and block available cleaners. You'll be automatically deactivated if: 

  • You cancel any of your first 3 jobs or
  • Your Keep Rate falls below 70%. Keep rate is the % of your last 20 claims that you did not cancel. 

ii. Customer Reviews

After every appointment, your client has the opportunity to leave you a review. 

  • There is a minimum average review rating in each city
  • We will alert you if your rating is dropping into the minimum, and work with you to help you improve your reviews. 

If your average rating still falls below the minimum after multiple notifications, you will be deactivated. You may appeal for reactivation if you can provide proof of the steps you have taken to improve, for example, by reaching you to your client to make things right. 

iii. Fraud and Safety

We will deactivate any account associated with fraudulent activity, including invoicing more hours than you worked. We will also deactivate any account if you take actions threatening the safety of Dapper Maids clients or other Cleaning Professionals, including theft, drugs, or violence. 

iiii. Deactivation

If your account has been no requested or suspended, you can file an appeal through your dashboard. All appeals are reviewed by a member of Dapper Maids's cleaner support team. We will notify you if your account is reactivated. 

 

 

Keywords: keep rate, keep, policies, deactivate, deactivation, reactivation

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