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My cleaner never arrived

We apologize for any lapse in service.  You should not have to deal with uncertainty around your schedule.

To be clear, if your cleaner did not arrive for your appointment:

1) You will not be charged for your appointment.

2) We will work with you to create a Priority Request appointment at a time of your choosing.

3) Since reporting a no-show will result in a 1-star review for your cleaner, we ask that you wait 60 minutes for your cleaner to arrive before submitting a no-show.

To submit a no-show, select your appointment from the list below:

Login to your account to manage appointments.

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