How can we help?

Due to the popularity of cleaners on the platform, we aren't always able to match you with your preferred cleaners. But there's no need to worry as our Match Guarantee Program guarantees that we will take the following actions as soon as we detect that a match with your preferred cleaner is unlikely:

1. Our customer support agents will call all highly reviewed cleaners in your area until we find someone who can service your appointment.
2. Once matched, if the charge is less than your original quote, we will adjust your invoice to reflect the lesser charge.